Somerville News Weekly’s Special Person of the Week Director of Communications and Community Denise Taylor

Meet this week’s “Special Person of the Week:Denise Taylor

Denise is good at what she does continuously keeping the residents of Somerville well informed and up to speed of what’s going on in and around Somerville.

Denise Taylor, as director her responsibilities are Communications & Community Engagement that encompasses City Cable operations, community and immigrant outreach, constituent services, and media relations.

She strives to use a broad and innovative range of channels and initiatives to provide the greatest possible number of community members with information on emergencies, services, programs, public meetings, initiatives and events.

An essential function is the department’s round-the-clock constituent service center 311, which is operated by the Constituent Service Division. CCE also facilitates and encourages resident participation in all aspects of City government and community activities.

While balancing traditional outreach via print and local media, the department provides constituents expanded access to government information and services via a range of options from public meetings to eGovernment technologies including innovative web-based services, social media, and video streaming. In its efforts to inform, serve, and engage the community, CCE aims to provide quality constituent service, enhance the quality of life within the city, and help city government be responsive to community needs.

The Department encompasses seven core program areas and one subdivision:

• Public Information/Emergency Communications/Media Relations

• Intergovernmental Relations and Event Management

Constituent Services Division: 311 Customer Service Center

City Cable TV: Government and Education programming

Immigrant Outreach: SomerViva Language Liaison Program

Civic Engagement/ResiStat

• Youth and Senior Arts and Culture Programming and Support

• City Website and Departmental Online Communications

We here at the Somerville News Weekly salute you for everything that you do to make Somerville a better place.


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