By Bob Katzen
Attorney General Maura Healey announced today that her office has brought suit against an online travel agency and its CEO for taking money from consumers for travel reservations despite knowing they would be cancelled due to the COVID-19 pandemic, and then refusing to pay refunds.
The complaint is against the Florida-based BookIt.com and its CEO Arthur Finlaw. The company alleges it suspended its business in March due to the pandemic but continued to take payments from consumers for future travel plans. The complaint also alleges that BookIt kept consumers’ payments for its own benefit, did not forward those payments to the hotels and resorts that were booked, and now refuses to give any money back to consumers.
“As the COVID-19 pandemic made vacation plans and hotel stays impossible, BookIt pocketed thousands of dollars from consumers, leaving many travelers stranded and forced to pay twice for their reservations,” said Healey. “We are suing to get people their money back and hold BookIt accountable for refusing refunds.”