By Bob Katzen
Public Safety and Security Secretary Tom Turco announced that cell phone users can now text an emergency to 911 if they are unable to place a call.
“This is a significant improvement to our 911 system that will save lives,” said Turco. “By giving those requiring emergency services this option we are greatly expanding the ability of first responders to provide critical assistance to those in need.”
“Having the ability to contact a 911 call center by text could help those being held against their will or victims of domestic violence unable to make a voice call,” said Frank Pozniak, Executive Director of the State 911 Department. “Text to 911 also provides direct access to 911 emergency services for the deaf, hard of hearing and speech-impaired, which is a service that these communities did not have access to until now.”