Dear Billy T and Somerville/Medford News Weekly Speakup Line,
Re:Dispute Case Number 27343081
Dear Sir/Madam:
On or about 29 DEC 2023; an unauthorized withdrawal from this consumer’s USAA Debit Card for the checking account ending in 5745 in the amount of $2,036.00 was debited by Can/Am Hockey USA without prior knowledge or consent of this consumer. This action is less than ethical. This action is not legal.
The President of Devils Hockey League, Patricia McTernan was previously notified regarding the inquiry of the cost breakdown of the Hockey Tournament at Lake Placid, New York. It was requested of Ms. McTernan that she provide the cost breakdown of the tournament, as well as the hotel name, hotel address, cost of the three-night hotel stay, if any meals are included, and confirmation of the $440.00 deposit which was paid directly to the Devils Hockey League website.
Ms. McTernan did not provide the information which was requested. As of this date,
Can/AM Hockey USA also has not provided any requested information regarding this Hockey Tournament. This organization appears to show only their interest in charging an exorbitant fee; which is greater than the Devils Hockey League tuition for my son which began in September of 2023 and ends in March of 2024. Can/Am Hockey USA was given a “blank check” and thus has taken financial advantage of this customer.
If a Stop-Payment had not taken effect for this withdrawal; Can/Am Hockey USA would have had free reign to make additional unauthorized withdrawals from this account without the knowledge or consent of this customer; and without explaining the cost breakdown.
Payments for hockey tuition and previous tournaments were always paid directly to the Devils Hockey League website via card transaction or by bank check made out to Devils Hockey League. Can/Am Hockey USA did not receive authorization or consent to collect charges. No explanation was given with regard to the failure of Devils Hockey League and the failure of Can/Am Hockey USA to provide a receipt from the initial deposit of $440.00 for this Hockey Tournament.
Ms. McTernan did not make it known that Can/Am Hockey USA would be making withdrawals via card transactions. Can/Am Hockey USA, a.k.a. Can/Am Hockey Group
appears to be a hockey organization. However, it is not a hockey organization at all. Can/Am Hockey USA is a hospitality company and is not Better Business Bureau Accredited.
After conducting research regarding this company, it was discovered that Can/Am Hockey USA has a history of charging exorbitant fees for their service without giving proper notice and without providing a cost breakdown. In one instance, Can/Am Hockey USA failed to reimburse a customer for a Hockey Tournament cancellation; even though the customer had actually paid for cancellation insurance.
It is requested that any future attempted withdrawal transactions be restricted regarding Can/Am Hockey USA and also with regard to Devils Hockey League. There will never again be an opportunity for a “blank check “.
Due to the unethical and illegal business practices of CanAm Hockey USA, it is respectfully requested that the charges of $2,036.00, in addition to the deposit of $440.00 be permanently and immediately returned to the USAA checking account ending in 5745 at the earliest possible moment.
Respectfully,
Richard O’Shea
Cc:
Wisconsin Attorney General
Wisconsin Department of Revenue
Office of the Governor or Wisconsin
IRS Department of Revenue